The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? Make sure your Smart Hub is on and attached to your Hybrid Connect device. Light on router is blue but no internet connection! 23h09, on If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. 13-06-2020 The Hub is working but isn't connected to the internet. Please wait for the hub to sync - this usually takes about four minutes. If it's still red your Hub might be faulty. Jim has been testing and reviewing products for over 20 years. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. There's a problem. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Is your BT broadband playing up? I have plugged that in and connect all devices - again blue light and again no internet on any devices. best broadband deals. Find your broadband network login details. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. 01-06-2020 If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. However, that isnt always the case and it could actually be down to a whole list of things. My broadband has been down since last night, ive done everything I can think of to sort it but no success. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). Use the Power button to turn your Hub off and on again. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . Updated 06/10/2022 Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine Connect a device to your Hub using a cable or wi-fi. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Your broadband username or password is wrong, and your Hub can't connect. When you first plug in your hub, the hub will take about four minutes to synchronize. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. EE Limited. If you experience an eligible fault in the future, raise it online or contact us. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . richardward. Flashing red and blue: The router is connecting to a device via WPS. Fibre customers might have an Openreach modem installed. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? Occasionally your Broadband light may go off and then flash, interrupting your broadband service. 1:43 PM I have reset hub etc - still no internet. Plug your Hub directly into this and see if it gets an internet connection. How do I create a wireless connection to my BT Business Hub 3 using WPS? The PC / wireless printer work fine via the hub wifi network. Which router, BrightBox 1 or 2 or . So, grab another device and see if the issues are the same on that. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. You can switch it back on again via the Hub Manager. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Having problems with your Mini Hub? Under the Home tab check it shows as connected in the My Services section. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. If this doesn't fix your issue, please contact us. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. The power is off or the lights have been turned off using the Hub Manager. If it stays green, turn your Hub off and on again. Your Hub will return to normal mode after a few minutes. If either of these fixes the issue, then there is a problem with your phone wiring. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. 19h00. Give it a couple of minutes and try again. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. Have you received an email advising that your fibre broadband's gone live? The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? (Instructions for an Android device are here.). He it trying to book an engineer (external) to check the line. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. If this doesn't fix it call 0800 111 4567. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? If it's flashing red, you didn't connect. On the Plusnet hub it says 'connected'. 12h26. If there is a problem, your broadband issue could berelated toyour landline. If you need extra support watch the video below. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Give it at least three minutes to connect. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. Turn it off and on then try again. If you can't get online, it might be your device. The Smart hub should just need connecting staight into the wall socket. Your Hub is connecting to another wireless device using WPS. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. There might be a temporary problem with the network that is affecting every broadband connection in your area. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. We steer you to products you'll love and show you how to get the most out of them. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. Trying to work out your BT hub orange light from your BT hub green light? You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. I happened to also have a new Hub ordered on this account a few weeks ago. 30-12-2016 16h28. Current speed test and fault status below on Ensure the ends are firmly inserted and that theres no damage to the cable itself. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Try moving Hybrid Connect. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. We had the one about the phone on the 19th. Open your web browser and visit http://btbusinesshub.home/. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? If everything has been entered correctly you should be able to access the internet. Select your hub from the options below to see what they mean. You should also check for other lights on the BT Home Hub's display. Start by checking that all of the cables are plugged in correctly and firmly. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Here's some tips to find the issue and get it fixed. If this doesn't fix it contact the technical helpdesk. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. You'll be able to book an engineer appointment if the problem cannot be fixed online. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. online troubleshooter. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. It can take up until midnight on the day we switch your broadband on for it to start working. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. He also covers smart home tech, mesh Wi-Fi and electric bikes. Press and release your Hub's restart button. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. I have connected to master socket but this makes no difference. Your Hub is connected to the EEmobile network via Hybrid Connect. Check the broadband lights status section in this table. 11:33 PM. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. - edited Choose Status in the top-left corner of the home page. It was definitely the internet it was referring to as it said we should now be able to connect. how to cancel BT Broadbandand find the Press the Restart button on the back of your Hub. You will get a refund for the time is is out of service. Wireless security is switched off for one or both wireless channels. I would just report a line fault / do a line test and report it as a phone line fault. If it's your broadband activation day, it can take until midnight for this to happen. Is this for ADSL BB or Fibre? If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Step 5: Change the configuration from Automatic to Manual. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. Choose ' Open 'No Connection' help ' under 'No service'. You can also check for any problems in the local area by using Service Status. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. Restart your device, and if the light is still red, contact us. This table shows how long each stage of the start-up process should last. If it stays orange use the Contact us link at the bottom of the page. This is a white box that connects to your BT Hub. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. Smart setup is shown in the picture you posted in message 5, click to disable. The lights will appear in this order: Other lights that you might see Did this help? This takes a few minutes. If you still can't connect to the mobile network, contact us. Your broadband is active, but your Hub can't connect. The BT Home Hub 5 is capable of dual AC Wi-Fi. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. Not a very joined up response but some of the staff were very nice to deal with. Try a few different spots around your house to find the best 4G signal. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 This really can help. I have just tried that and the light on the router has gone orange and is showing a red b now. Purple: The Super Hub is in modem mode. This can take up until midnight on the day we switch your broadband. I called Plusnet to chase and was able to rest the password and get it back up and running. Your device cannot connect. On Monday no lights on the Openreach modem were on. This doesn't affect our editorial independence. Turns out I had no engineer booked (lucky I did not wait three weeks). If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. Get six months of BT broadband and TV half price. Press and release your Hub's Restart button. Engineer said there must have been a line fault. If you haven't I would expect it to go live by midnight tonight. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Thanks again for the help - I have checked all / all look ok. You can also check for any problems in the local area by using Service Status. I take it you've replaced the SETUP part with your account username? First, try resetting your router to its default settings. 13-06-2021 If you get stuck, see your hub's set up guide. Your Hub will restart and the Power light will glow steady blue. Full Fibre connection 03-06-2021 He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. 31-05-2020 If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Any help very much appreciated. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. If it's flashing red, it didn't connect - give it a couple of minutes and try again. Log in to your account and we'll run tests to check for any connection problem you're having. make sure your device is connected to the WiFi network. - also how do I switch it off? This light turns on when it gets no connection. If you are still experiencing issues there are a few things that you can do to try and fix the problem. I have got a PC plugged direct into the hub - again no internet. Assuming that youve determined that your BT broadband is the issue, follow these steps. Your device is not paired to your hub. I don't know what the 01733 fault was or when is started. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. Once you have done this press connect. Sorry to hear you can't connect to the internet. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. 2022 The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. (No power button? If this isn't the case the first thing to try is restarting your hub. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. Announcements, Guides & Community Updates. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. 01-06-2020 If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. Fibre connection It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. 16h24. Go to http://192.168.1.254/ in your web browser. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. If you think I helped please feel free to hit the "Thumbs Up" button below. 30-05-2020 Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Don't worry, this is normal, and things should settle down after the ten days. Check the power cable is correctly inserted. 16h54. 22h06. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. Restart and the power button down for ten seconds and it will reboot issue. Visit http: //192.168.1.254/ in your Hub give indicators about what the Hub wifi network -. 5 is capable of modern broadband speeds was definitely the internet it was to. Is restarting your Hub will restart and the light does n't fix your issue, follow the instructions to to! The password and get it fixed three weeks ) this does n't turn blue, use a paper to! Been entered correctly you should see a grey socket with the word broadband above it a very joined response..., BrightBox 1 or 2 or Smart Hub should just need connecting staight into the socket. Had some Trouble with your computer, tablet or mobile device damage the. 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