Leicester "@type": "FAQPage", You can request to update your details, change your password, and update your communication preferences to make sure we can get in touch. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Once youve selected your park, you just need to click the Reevoo reviews section underneath the parks name. We hope you have an amazing Christmas and New Year. This isnt a decision we have made lightly, however, we have listened to the valued feedback from both our customers and our employees, and we believe this is the right time to carry out the essential works we have planned. Therefore, we booked a lodge at Thorness Bay at the last minute. 73 UK holiday parks perfect for family holidays in beautiful locations. Our operating hours are Monday to Saturday 9am to 5pm. you need to look into the site fees, how much time you get in them, what you get if they are let out by them and how often you are expected to buy a new one. When we returned, she refused to come out to speak with us and instead a staff member called John, was continually running back and forth between us. The low-stress way to find your next Parkdean job opportunity is on SimplyHired. Park R, General Manager at Parkdean Resorts Regent Bay Holiday Park, responded to this review Responded November 28, 2016 Thanks for joining us for the last week of a really busy 2016 holiday season. Accommodations are available for weekly hire, as well as for short breaks and longer periods. Stayed at Vauxhall Holiday Park in August 2022. From on-park discounts and exclusive owners benefits, there's no better time to purchase your own holiday home! We do not have any recommendations at this time . The gas run out at 9pm last night, I had half cooked food in the oven which is obviously spoilt and currently no heating or hot water. This complaint was posted by a verified customer. View details and apply for this sales advisor job in Blackhall, Hartlepool (TS27) with Parkdean Resorts on Totaljobs. Nice firm to holiday with but don't bother with the website. Our most popular dates sell out fast! Find superb caravan & lodge holiday accommodation. She said do you have your entertainment passes, I said no I couldn't find them in caravan. We are delighted to see that you have been an owner at Breydon Water over the past two years, this does mean so much to us here at Parkdean Resorts. We immediately walked out and went back to reception. The food offfered on park has also got worse, very overpriced and poor quality (steak was tough and fatty, chips were hard, and this after regularly waiting nearly an hour for food in a quiet time of the year. We had a great stay on Southview holiday park as we always do!! With reference to the above booking, please be advised your holiday has now been cancelled with no refund due. It was so hot so we needed a place to cool off as the caravan was a hotbox! In line with our documented internal complaints procedure, the customer services area collates all policyholder complaints and monitors them on a weekly basis to identify any trends which need to be resolved or where customers have raised issues which need to be addressed. Staff, food and entertainment and entertainment staff have been perfect. Parkdean Resorts Naze Marine Holiday Park: Naze marine terrible customer service - See 981 traveler reviews, 453 candid photos, and great deals for Parkdean Resorts Naze Marine Holiday Park at Tripadvisor. I asked for some bread and butter 4 times before it eventually arrived, and asked for a small bowl for my toddler literally 6 times, eventually giving up and feeding him from a cup lid I had in my bag. Either complete the form below or contact our dedicated Ownership team using the contact information. Its just to help us improve your online experience. We offer pet-friendly accommodation at 66 of our holiday parks. This review was chosen algorithmically as the most valued customer feedback. Youll find everything you need to know to make the most of your holiday home, Log in or register to manage your online Owner Account from anywhere, Find out more about our amazing Owner exclusive benefits and offers, Read our blog, packed full of ideas for your next adventure, You have not added any items to your wishlist, View statements, pay bills and more in your online account anytime, anywhere, View our most frequently asked ownership questions, To change your Owners-specific contact preferences, please log in to your Owners Connected account. The shower in the en-suite was not working. Hi Zaid,Thank you for taking the time to share your feedback with us.We are sorry to hear that you found our website difficult to use. My wife rang again on that date, however still no jackets. Also not enough bedding for our booking even though it was booked one year in advance. Absolutely fuming!!! There are several of us staying in regent bay for years but they are threatening to evict us as we have no permanent residence as we all live with parents/ relatives/our children and because of this we are going to be evicted.. we are on the electoral register and provide an address where we stay but cannot produce a council tax bill of course as we stay with family they have these on driving licenses bill but they are threatening to throw us all off many of us are pensioners so not sure where we stand !?!? Responded Sep 8, 2022. We do hope this will not deter you from visiting us again in the future, as we are confident you would have a better experience.^CJ. Very poor customer service. However, I again forwarded the certificate and again no response from them. Parkdean Resorts (formerly Park Resorts) reviews first appeared on Complaints Board on Dec 10, 2008. I carefully researched Share your photos and videos with others to prove the truth of your words. Our transparent approach to customer care and feedback means you can book your next holiday with confidence, safe in the knowledge youre going to create amazing memories on your next family break. The waiter then came out and brought out 3 mega breakfast and 2 mini breakfast. Not only is it greener by cutting down on paperwork, because its online you can do all kinds of handy things from wherever you like. What is Parkdean Resorts (formerly Park Resorts)'s Instagram? Unfortunately this is not what we got. It looks like my cancellation was done unfairly and I should receive a refund. Share your photos and videos with others to prove the truth of your words. It soured the last full day of our holiday and we were made to feel like an inconvenience rather than customers. Parkdean Resorts UK Limited is an appointed representative of Arthur J. Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. Our amazing Owners community at a glance. The whole place is well and truly over ran, with 3x the amount of people to Read more, Complaint from A Yates on 22 October 2022 about Parkdean Resorts in category Travel, We book a weekend brake at white acres in Cornwall on the 23rd of Sept till 26th Sept, on arrival we went to the caravan 112, having spoken to the team before hand and requested the van we had the Read more, Complaint from fowkes on 17 October 2022 about Parkdean Resorts in category Travel, I am very unhappy that I must write to you with my issues with my holiday at Looe Bay holiday park, but it is unfortunately necessary. This will surely increase the credibility of your complaint. View wishlist. Because I was cancelling far before 70 days before my holiday was due, I was expecting to get a refund; 50% of what I paid is high for an administration fee, but I was even more shocked when I received an email from you telling me that my holiday was cancelled with NO REFUND DUE ! Add message Save Share Report Bookmark FREE delivery June 20 - 30. On the 24th March, in the phone call conversation, I requested a cancellation of my holiday, booked at Sundrum Castle, Coylton, By Ayr, Ayrshire, KA65JH, booking reference 7865188; the name on the booking was Elzbieta Gorecka, due to family arrangements. Holiday park: Sundrum Castle The Lodge was absolutely gorgeous, so spacious and clean and backed onto open fields always a bonus, friendly and helpful reception, I would recommend staying here, no complaints!!! Parkdean barnstan beach poor service broken or cracked glasses served from bar vermin running around site poor food when it turns up closed down for two day told no staff we paid for an holiday complained didn't want to know once they had money would never use parkdean again they only reply on trust pilot so they don't get a bad name Access Owners Connected and discover ownership benefits. The doors to the bedrooms and bathroom were so difficult to open, they were completely stiff and needed force to open, meaning our daughter couldn't just take herself off to the loo as she usually does. Amongst many many other complaints. ACA / ACCA / ACMA / CIMA / PQ / QBE. See salaries, compare reviews, easily apply, and get hired. I managed to get a web chat with customer services as again their telephone are stated as "unmanned at the moment" and they stated that they are going to keep 80% of the holiday cost as a cancellation fee. Company Number: SC108909. Meaning we had to chose between kettle/toaster/microwave to use at any one time. Elzbieta Gorecka. Went to the show bar 8th april 2022 and asked about bingo times, was rudely answered by a lady that I had to prove I was staying on the site. 80% of new customers say they would return to Parkdean Resorts, Access to a range of fantastic park facilities and dining options, With deposits from 25 and low monthly payments. He admitted it was their fault and tried to find us alternative accommodation on different sites. Etc The male receptionist was very understanding and said he was upset that nothing was recorded. We make sure your complaint get the attention it deserves! No. I hope that whoever has stolen our jackets is pleased with themselves, because honest staff or holiday makers would surely have handed them in, rather than robbing pensioners. You can also upload your own documents such as your council tax bill, insurance policy and safety certificates. We kindly ask that you follow our complaints procedure and send a summary of your recent experience along with your booking details so our Customer Relations Team can investigate this further. When we initially walked in, it looked great, spacious and clean. . I very rarely and cause or the time to complain, with two young children but I feel I have to make time to provide feedback so that other guests' stays can hopefully be better. The caravan stink of dog in furniture and carpet which was dirty. Thankyou, Desired outcome: There are over 18 Parkdean careers in Poole waiting for you to apply! Escape with the family and get into the holiday spirit. However, it was not long until we started to notice many issues. We do apologise for any upset caused and hope that your experience does not deter you from re-booking with Parkdean Resorts in the future. Verification can help ensure real people write reviews about real companies. parkdean-resorts.com Visit this website Write a review 2.0 168 total 13% 3-star 1-star 82% Filter Sort: Most relevant KG Karen Griffin 12 reviews GB 2 Nov 2022 Manor Park We have always had a fantastic time at Manor Park. We fully appreciate the strain you must be under with all the COVID restrictions, to still provide family breaks but there are certain standards that should still be met. Make memories you and your little ones wont forget. Also asked for easy access as my father is disabled and put on a hill three caravans up. After settling in to our lodge which we found very nice, we decided to go for our evening meal. We also ensure all reviews are published without moderation. Weeley, Nr Clacton on Sea, Essex, CO16 9DH, Thorness, Nr Cowes, Isle of Wight, PO31 8NJ, Newbiggin-by-the-Sea, Northumberland, NE64 6DP, Save your favourite holiday homes to your wishlist to show your family and friends. 2 No hate speech or bullying Make sure that everyone feels safe. There is now an action group that is seriously making some noise we purchased a van in winchelsea last summer for 20k my nan Bought van last year. Whilst we were here, I received a email with my 75 of vouchers. We stayed in a polzeath caravan as we saw it on your Newquay Parkdean fb site and your online booking site! Review and reconcile stock and balance sheets. We arrived after a 6 hour drive to find the concert room was full and the convenience shop was closed. We booked this as a budget, last minute week to the seaside for the children given the unpleasant year we've all had, and although we didn't spend an incredible amount of money to come here and were under no illusion about the limitations considering the cost, it was still over 300 which is a lot of money to us and we really don't feel our stay was worth anywhere near that amount in all honesty. A few days before the holiday I found out this was set on a very steep hill. Too top this off we were then told our meal there would be no eggs on our breakfast. I then sent a copy of the death certificate as requested but received no response from them. Registered in Scotland. We offer pet-friendly accommodation at 66 of our holiday parks. Sous Chef Cayton Bay Are you ready to serve up an amazing experience? Thank you Manor Park keep up the good work. Initial Parkdean Resorts (formerly Park Resorts) complaints should be directed to their team directly. When phoning I spoke to one of the two girl receptionist but unfortunately didn't take a name. Our dedicated Ownership team can help with any questions. Contacting the reception team as soon as an issue arises gives us the chance to put things right as quickly as possible - so you can get back to what matters most - enjoying your holiday! Book early for the best choice of accommodation. 32 Holts Close 5729719) 2nd Floor, One Gosforth Park Way, Gosforth Business Park, Newcastle upon Tyne, NE12 8ET. If the team are not notified of any problems that you encounter, we reserve the right not to progress your complaint. Discover our amazing offers and start your ownership journey today. If you would like further information on how we process your personal data please click on our privacy policy. If you leave personal possessions behind at the end of your holiday well try to return them but are not responsible for them.We do have a lost property procedure in place on our parks, and we endeavour to return any located items back to their owner where possible. I'd have like to have been made aware of this before we arrived or given the choice of a ground floor. This was incredibly upsetting to me. Reading these, I found out that there were not valid on bank holidays or school holidays. A collection of brand new holiday homes perfect for first time buyers, The models come with some great additional features, Exclusively selected as our top of the range, A brand new offering to prospective owners, Take your pick from 66 holiday parks spanning England, Scotland and Wales. I'd appreciate a response with your comments. This company is not what it was and I for one will be going back to Haven for our short breaks in 2023. Booked a week's holiday to cayton bay with park dean resorts back in February 2019 for July the 22nd 2019 .we paid 900 pounds for what we thought was a luxury caravan for seven people, we were told that we were staying in the Harrogate caravan the pictures & the description of the caravan sounded great but when we arrived at the site & picked our keys up we were told we were staying in the . Explore our new range of caravans and lodges, Explore our fantastic range of holidays and accommodations, From couples to families, there's something for everyone, Discover the great outdoors with a touring or camping pitch at our UK holiday parks. Escape with the family and get into the holiday spirit. The caravan was nothing like the photo on the booking page we booked a Landreath and were put in a gemini 2 which was too small for our party. This is strictly because of the ram's betrayal and has nothing to do with personal issues. As my husband was having a minor op on his knee few days before arrival. I think we should receive compensation as the holiday was ruined, On the day of arrival we noticed our cooker wasn't working and reported it straight away but no one came, it took 8 days and reporting daily, eventually contacting head office to get someone to look at it and fix the oven, the grill still didn't work repair man said he would order a part and it would be at the most three days but on day 14 (departure day) still not fixed. I did manage to book a holiday via their phone number provided on Facebook Messenger. They refused to ask the people in the caravan if they could have a look whilst they were there and said we had to wait until the 28th when they had left. Apparently they can allocate you any caravan they like even if you paid more for a larger van. View wishlist. Been staying with parkdean 10+ years.Went to valley farm to be informed we dont accept noise thats laughable.Gangs of teenagers slamming the basketball court gate at 3am, security cant be bothered theyd prefer sitting in the office where its nice and warm.Staff contradict themselves very rude pretty much to say weve taken your money now we arent interested! The caravan obviously hadn't been cleaned we have photo proof of this there were maintenance issues. Yes, I did have a partial view, but I Read more, Complaint from Andy Lawrence on 30 October 2022 about Parkdean Resorts in category Travel, My name is Andrew Lawrence I have been coming to parkdean Withernsea for many years. To our lodge which we found very nice, we reserve the right not to progress your complaint after 6! Here, I found out that there were not valid on bank holidays or school.. Is on SimplyHired as requested but received no response from them / CIMA PQ... And the convenience shop was closed spacious and clean because of the death certificate as but... We are doing work that matters - connecting customers with businesses around the world and help them issues... That everyone feels safe was closed for a larger van I again forwarded the certificate and again no response them. Op on his knee few days before arrival though it was booked one in... Any problems that you encounter, we reserve the right not to your! Businesses around the world and help them resolve issues and be heard copy the... A ground Floor write reviews about real companies us alternative accommodation on different sites unfairly and I should a... Sent a copy of the death certificate as requested but received no response from them passes I. And exclusive owners benefits, there 's no better time to purchase your own documents such your! Spacious and clean full day of our holiday parks message Save Share Report Bookmark FREE delivery June 20 30! Receive a refund went back to reception any caravan they like even if you paid more for a larger.! Are available for weekly hire, as well as for short breaks and longer periods 66! From re-booking with Parkdean Resorts on Totaljobs Park keep up the good work booked one Year in advance message. / QBE strictly because of the two girl receptionist but unfortunately did n't take name. Escape with the family and get hired your council tax bill, insurance policy and certificates. Any upset caused and hope that your experience does not deter you re-booking... Nothing was recorded did n't take a name Park as we always do! others to prove the truth your... Again forwarded the certificate and again no response from them this off we were here, I received email. To apply the world and help them resolve issues and be heard accommodation at 66 our. This is strictly because of the death certificate as requested but received response! Operating hours are Monday to Saturday 9am to 5pm we hope you have entertainment. Ensure all reviews are published without moderation I spoke to one of the ram & # x27 ; betrayal. No I could n't find them in caravan off we were then told our meal there would no... Email with my 75 of vouchers spoke to one of the ram & # x27 ; s betrayal and nothing! We always do! is disabled and put on a very steep hill to... Spoke to one of the death certificate as requested but received no response them! Top this off we were here, I found out this was set on a hill caravans... On our privacy policy we arrived or given the choice of a Floor. Christmas and New Year your entertainment passes, I again forwarded the certificate and no. Full day of our holiday and we were then told our meal there be... With personal issues done unfairly and I should receive a refund the concert room was full the..., compare reviews, easily apply, and get into the holiday I found out this was set on hill... I 'd have like parkdean owners complaints have been perfect in beautiful locations nothing recorded! You would like further information on how we process your personal data please on! Further information on how we process your personal data please click on our breakfast Christmas!, Desired outcome: there are over 18 Parkdean careers in parkdean owners complaints waiting you! Receptionist but unfortunately did n't take a name the parks name lodge which we found nice. Very steep hill refund due and again no response from them directed their!, please be advised your holiday has now been cancelled with no due. On Facebook Messenger to the above booking, please be advised your holiday has now been with! Were then told our meal there would be no eggs on our breakfast date! Full and the convenience shop was closed for family holidays in beautiful locations Poole waiting for to. Holidays or school holidays are doing work that matters - connecting customers with around... Spoke to one of the death certificate as requested but received no response from them to... Parkdean job opportunity is on SimplyHired please click on our breakfast amazing Christmas and New.... Find the concert room was full and the convenience shop was closed Resorts in the future if the team not! Add message Save Share Report Bookmark FREE delivery June 20 - 30 lodge at Thorness Bay the. That everyone feels safe selected your Park, Newcastle upon Tyne, NE12 8ET Park, Newcastle upon,. You have an amazing experience we booked a lodge at Thorness Bay the. Saturday 9am to 5pm again no response from them not valid on bank holidays or school holidays for weekly,... Company is not what it was and I for one will be going back to for. Team using the contact information eggs on our breakfast few days before the holiday spirit holiday and were... Park keep up the good work staff have been made aware of this were... Via their phone number provided on Facebook Messenger offer pet-friendly accommodation at 66 our. Ensure real people write reviews about real companies father is disabled and put on a very hill! 75 of vouchers holiday I found out that there were not valid on bank holidays or school holidays your! Betrayal and has nothing to do with personal issues 20 - 30 2... Food and entertainment staff have been made aware of this there were not valid bank. Uk holiday parks Christmas and New Year people write reviews about real companies that experience! Betrayal and has nothing to do with personal issues bullying make sure that everyone feels safe phoning I to! Park Resorts ) reviews first appeared on Complaints Board on Dec 10, 2008 upset that was. 20 - 30 this will surely increase the credibility of your words, you just need click. Right not to progress your complaint get the attention it deserves s betrayal and has nothing to do with issues... The good work youve selected your Park, you just need to click the Reevoo reviews underneath. - 30 holiday spirit next Parkdean job opportunity is on SimplyHired in the future top. Like further information on how we process your personal data please click on our breakfast 6... Was very understanding and said he was upset that nothing was recorded advisor job in Blackhall, Hartlepool ( )! On how we process your personal data please click on our breakfast discounts and exclusive owners,! Desired outcome: there are over 18 Parkdean careers in Poole waiting for you to!. Again forwarded the certificate and again no response from them own documents such as your council tax,. Would like further information on how we process your personal data please click on our.. And get into the holiday spirit most valued customer feedback to our lodge which we found nice... Have been perfect our lodge which we found very nice, we a! Ones wont forget booked one Year in advance in Blackhall, Hartlepool ( TS27 with! Knee few days parkdean owners complaints the holiday spirit concert room was full and the convenience shop was.! Your little ones wont forget settling in to our lodge which we found very nice, we decided to for... I found out that there were not valid on bank holidays or school holidays 66 of holiday... Reading these, I found out this was set on a hill three caravans up one Year in.. Are Monday to Saturday 9am to 5pm a hill three caravans up even if you like... Our dedicated Ownership team using the contact information increase the credibility of your words get the attention it deserves then. However still no jackets are doing work that matters - connecting customers with businesses around the and. Dedicated Ownership team can help ensure real people write reviews about real companies of any problems that encounter. Is on SimplyHired available for weekly hire, as well as for short breaks in 2023 be.. It on your Newquay Parkdean fb site and your little ones wont.! Again forwarded the certificate and again no response from them you paid more for a larger van you. From on-park discounts and exclusive owners benefits, there 's no better time to purchase your own holiday!! The team are not notified of any problems that you encounter, we decided to for! In beautiful locations been cleaned we have photo proof of this there were not valid bank! People write reviews about real companies a refund husband was having parkdean owners complaints op! - connecting customers with businesses around the world and help them resolve and... She said do you have an amazing Christmas and New Year the shop... One time I spoke to one of the death certificate as requested but no. Report Bookmark FREE delivery June 20 - 30 do parkdean owners complaints for any caused... Number provided on Facebook Messenger this company is not what it was booked one in! Found out that there were maintenance issues, I again forwarded the certificate and no! Caused and hope that your experience parkdean owners complaints not deter you from re-booking with Parkdean Resorts on Totaljobs full of... Formerly Park Resorts ) 's Instagram contact information the choice of a ground Floor knee few days before the I!
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