The Don Valley Inn and Suites could be so wonderful: the amenities are there, but they have to put some money into fixing things up and some retraining of their staff is necessary. Traffic in the area is slow. The meals upstairs were fine (nothing great), but when we were told to eat our breakfast downstairs (apparently where the included breakfasts are served), we arrived to see not much food left, dirty tables, and no help to be found. Toronto Don Valley Hotel and Suites. Hello Michelle,Thank you so much for taking the time out to leave a review. An urban retreat and the gateway to Toronto, the Toronto Don Valley Hotel & Suites provides affordable accommodations in the eclectic North York district. I don't how many others have been effectedMore, Dear Nick, I am sorry to hear that we have not yet appeased your claim, but I do feel as a company we have gone above and beyond. The guest rooms are decorated with a lounge chair and a desk chair similar to all hotels, and had we been informed we would have gladly delivered additional seating for your visiting guest. But not this year.In past years, we have usually been able to take advantage of a Groupon discount and typically paid between CDN$75 to CDN$95 (before taxes) for either two double beds or a king bed in a newly renovated room.This year, there was a Groupon offered for US$71, but with the exchange rate it was very close to the regular rate in Canadian dollars and only available for the older part of the hotel. Modern rooms at Toronto Don Valley Hotel And Suites have complimentary wireless internet, climate control and television. The beds were comfortable but my friends sheets were mended, there wasn't any table in the room that we could use for our room service breakfast, the indoor pool and spa were closed for renovations, and we were 1 chair short for a two person room. Book the best deals of hotels to stay close to Mormon Battalion Historic Site with the lowest price guaranteed by Trip.com! You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Overall great hotel, if I couldn't get a hotel in the city we would definitely stay here again. As long as you cross over the DVP there is a ton of places from shopping, groceries, restaurants and coffee. We truly appreciate your feedback. I am sorry you found the price of parking to be an inconvenience, but this is simply a reality in Toronto and it has been in place at this hotel since 2004. Must also add we were very kindly allowed to check in at 9am so we could enjoy out first full day at the zoo which was greatly appreciated and certainly not something they had to do for us. Please see our partners for more details. Found a Pkg deal on Jaunt.ca Decided to take it and this is the Hotel that was in the package.The first rom the hotel assigned us was still being cleaned. broken bed, the legs dont touch the floor so when you lay down, the bed wobble dry gum on night table, balcony door is jammed closed and the front Manager Marc is . Nor have I been given report to show how often they maintain these rooms or call in specialist to check the room for bugs I was offered 1 days free stay in lieu of 4 days of suffering in sleep ness nights discomfort and vacation ruined. To edit a review youve already submitted, contact our Customer Service team. Misleading. Lastly, my pre-auth on my card tool 3 days to get back to my card, and that's never happened to me before. As for the reports it was your request that these be sent to the Department of Health and that you would deal with them directly and this was carried out. Again, thank you for being our guest and I do hope we will have the opportunity to be of service to you on year 8 as you visit Toronto. Please note, upon arrival the property will pre-authorize the guest's credit card for one room night and an additional CAD $100 per night for incidentals. Lock in the lowest price from these sites. Kevin P, General Manager at Toronto Don Valley Hotel & Suites, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We always stay in the newer "renovated" rooms rather than in the older part of the hotel and have been very satisfied with our experience. We certainly look forward to catering to you and your family in the near future.Kindest Regards,Carlysle Bourne Jr. First, wasn't impressed by the check in, the young lady was very cold, no smile, and seemed over all irritated. But unfortunately, they were the only ones. Lastly I woke up around 2:00 a.m. in need of bottled water. Only a customer who booked through Booking.com and stayed at a specific property can write a review. If you find bedbugs in your home you should remove as much clutter and as many items as possible from your house. Toronto Don Valley Hotel & Suites. Best regards, Kevin Porter, General Manager, was very upset when asked to pay $12 a night to park my car and @10 a night for bar fridge room was to be upgraded but lacked any character had only 1 chair for 3 of us would not stay here again room was average and needed furniture, Dear Guest, Thank you for taking the time to share your experience as it is through guest interaction and feedback that we as a company are able to meet guest needs. But wasn't told it was PER DAY or that when I added my boyfriends vehicle that they would charge me an additional $13.50 PER DAY, not even for ONE day! To the hotel. Reviewed January 16, 2019. BED BUGS. Built by world-renowned architect Raymond Moriyama, the hotel was designed to be a tranquil and serene resort within the city. Floor-to-ceiling windows open to picturesque views of the ravine and Don Valley. Dear Valued Guest, We are so happy to see that you have enjoyed your stay at The Toronto Don Valley Hotel and Suites. Which I did 2x and it kept ringing, finally my call was answered but they were busy and could not take my booking so I had to leave my name and number. - See 1,134 traveller reviews, 364 candid photos, and great deals for Toronto, Canada, at Tripadvisor. This stay includes Wi-Fi for free. Lock in the lowest price from these sites, We have stayed in this hotel many years but the in 2013 my son was bitten by Bed Bugs and they compensated with free stay. Staff was very helpful and friendly. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Please know we are in the service business and the happiness of our guest is key. Both of the pools are very nice and seem to be well looked after. For Room Reservations: 1-877-474-6835 Some of our guest prefer the traditional darker furniture, so many rooms are decorated with this style, while some prefer the lighter walnut coloured furniture and we also have several of these rooms as well. We had a king big with pull out couch which was great for our daughter. Toronto Transit. Complimentary WiFi in all guestrooms and hotel's public space. The hotel has a rigorous program in place with the top pest control company in North America (Rentokil) and also has a preventative maintenance program in place to ensure there is never an issue. They said once we left they would inspect the room carefully. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Definitely ask for an upgraded room, but the hotel has done a lot of renovations and the new rooms are just beautiful. Children 18 and above are considered adults at this property. Booking not found double-check your booking number and PIN then try again. Hello,Thank you so much for leaving such a kind review on your stay with us. Refrigerator We felt the attitude of hotel staff was that they didn't really care if we stayed there or not. I was told by the manager that nothing was found however no report was not given to verify the conclusion. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. The doors also are very old. You can sort and/or filter them by time of year, review score, and more. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. toronto don valley hotel and suites bed bugs. Maximum size of 1 MB is allowed. As far as in room amenities go, everything was pretty out of date, but everything did function and was clean. Specialties: Located in Moreno Valley,CA, the Best Western Moreno Hotel & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Second, the room wasn't what I expected at all. I don't how many others have been effectedMore, Dear Nick, I am sorry to hear that we have not yet appeased your claim, but I do feel as a company we have gone above and beyond. You can take a bus from Toronto Don Valley Hotel and Suites to Downtown Toronto via Eglinton Ave East at Wynford Dr West Side, Eglinton Station, and 2190 Yonge St in around 57 min. This is the version of our website addressed to speakers of English in the United States. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Toronto Don Valley Hotel & Suites. There was not a fridge or microwave - which I found out by contacting the hotel before hand that you can "rent" both of those items for $25/day (seems a little high considering many other hotels offer those items) There are two pools - one indoor and one outdoor. I should have know better when I tried to call and book a room and a US call centre answered the phone and said they did not know anything about a Jaunt pkg and to call the hotel using a different number. Inspect the room carefully: mattress, behind headboard, night table etc. I have stayed at this hotel close to 20 times now over the years. A full hot breakfast is served each morning. Overall for the price, its goid i like staying there when downtown Toronto hotels are too expensive. This service may contain translations powered by Google. B & B y posadas de Toronto ; Don Valley Village Bed & Breakfasts; Ver mapa. The steam room smelled of mildew. 5.8 km from Club 1 Studios. Its a large conference style hotel with plenty of parking, a good sized lobby and a very friendly staff. Actually, that's not quite accurate ~ there was one woman at the front desk (I think her name was Joanne), and one woman in the restaurant who were super courteous, kind and helpful. Flat-screen TV Review of Toronto Don Valley Hotel & Suites. It's a bit dated but has the essentials. We were also given a gift certificate for the restaurant. We recently stayed at the Hotel and this time for 3 days my wife was bitten by Bed bugs. I was heard by gge manager when i had issues with noise in the room above and they dealt with the issue. The drive into the City took anywhere from 20-50 minutes. To make any trip that much better, we also offertravel packages associated with some fantastic local attractions to help you save on your stay. Review of Toronto Don Valley Hotel & Suites. So we had to call again, however on the final call our reservations were made no problem.I did email the hotel a few times before our arrival just to confirm details and ask questions and had no problem getting quick & courteous replies.All in all a very nice hotel, in a rather quiet location. Big comfortable hotel, slightly outdated but the friendly staff makes up for it. It is a bit dated and the hotel had extra security at night. We bought the Jaunt Zoo package and were so excited to be able to take the kids to the zoo, however, our family trip quickly turned into a nightmare. The pool was great. All the best! Taxes and fees that are shown are estimates only. We would return to this hotel. So we will be looking for a better alternative for next year. I trust we will have an opportunity to be of service to you in the future and to show you the hotel you so vividly remember from previous visits. Lock in the lowest price from these sites. Located near Aga Khan Museum, the 3-star Toronto Don Valley Hotel And Suites has 24 hour front desk assistance, shuttle service and laundry service. The maximum number of extra beds and cribs allowed depends on the room you choose. Toronto Don Valley Hotel & Suites: Bed Bugs! Balcony Wont be staying there again most likely. We have stayed in this hotel many years but the in 2013 my son was bitten by Bed Bugs and they compensated with free stay. The doors also are very old. . We truly appreciate your feedback. I don't how many others have been effected, Ask Nick R about Toronto Don Valley Hotel & Suites, Long time returning customers disappointed, Ask Evertman about Toronto Don Valley Hotel & Suites, Ask j t about Toronto Don Valley Hotel & Suites, Ask beaddemon about Toronto Don Valley Hotel & Suites, Ask Audrina T about Toronto Don Valley Hotel & Suites, Ask MeDHDD8DD5 about Toronto Don Valley Hotel & Suites, We compared the lowest prices from 8 websites, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites, We compared the lowest prices from 7 websites. There was a problem loading the reviews. All elegant units come with stunning views. Best Price (Room Rates) Guarantee Check all reviews, photos, contact number & address of Comfort Inn & Suites Denver Northfield, Denver and Free cancellation of Hotel. Book Toronto Don Valley Hotel & Suites, Toronto on Tripadvisor: See 1,148 traveler reviews, 632 candid photos, and great deals for Toronto Don Valley Hotel & Suites, ranked #91 of 142 hotels in Toronto and rated 3 of 5 at Tripadvisor. Free WiFi, 288 feet Following both your claims in 2013 and 2015 where you immediately asked for money we had Rentokil complete tear your rooms apart and send a report on their findings. Taxes and fees that are shown are estimates only. You can update a property until you are blue in the face but if the carpet smells the hotel is going to have an odor, thus my point. Second, the room wasn't what I expected at all. Discover genuine guest reviews for Toronto Don Valley Hotel and Suites, in North York neighbourhood, along with the latest prices and availability . Price, its goid i like staying there when downtown Toronto hotels are expensive! Youve already submitted, contact our Customer Service team Breakfasts ; Ver mapa Bed. 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