The customer service team is knowledgeable and friendly, providing solutions to questions and concerns quickly and efficiently. original receipt of purchase. Samsonite offers a limited warranty for most of their products. Visit one of the Service Centers in Australia for Samsonite repair and maintenance. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. WebDiscover the latest Samsonite travel luggage. With this quick guide, youll be back on the road in no time. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Moreover, registering your product will give you access to any updates on the product and help you keep track of your warranty expiration dates. Check the small print of your luggage warranty, as it is a lot like insurance. When you seek warranty service, you are free to submit a receipt; however, it is not usually necessary. Canada: 1-800-265-4933 Be sure to read and follow the instructions carefully to make sure that your claim is processed quickly and without any issues. . You should consider all the key factors before making a decision. Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. Order online suitcases, travel bags, backpacks and laptop bags. to or freight costs associated will be at the cost of the owner. Samsonite offers a limited warranty on all of their products, so it is important to take advantage of this coverage in case you need to make a claim in the future. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. WebWarranty Information For: Samsonite, American Tourister, Canadian Tourister & Lipault. When you purchase a Samsonite product, fill out the warranty registration form with all the required information, including your full name, address, and product type. With a little bit of effort, you can easily fix a broken suitcase wheel. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. Register. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. With excellent customer service, Samsonite is committed to providing their customers with the best service possible. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Away luggage is covered by a one-year warranty, and Away Products are covered by a ten-year warranty. United States: 1-800-262-8282 This is a question that many people ask when they are looking for a new suitcase. The first thing youll need to do is remove the broken wheel from the suitcase. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorized Repair Centers are authorized to do warranty repair work. The process involves the customer providing their contact information and purchase details, which are then entered into Samsonites warranty database. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such This warranty is global and you may have your Product repaired at any Service Center in the world. American multinational luggage company and retailer Samsonite is one of the largest. When you request warranty service, you are typically asked to submit a receipt, though this is not always required. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order If you need to make a warranty claim, contact Samsonites customer service team for help. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. Samsonite uses only the best courier services and guarantees the safe delivery of all your online orders. The subscription may be disabled. Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. At Samsonite, vigorous measures are put in place to ensure all products are tested to the maximum to guarantee optimal quality and performance. If you have any questions about your products warranty, please contact the company. City *. If your Product is damaged in transit, submit a claim to the transit company at the place of arrival, if possible, before clearing customs. To the extent permitted by applicable law, any implied warranties are hereby excluded. To get Samsonite luggage repaired, first determine whether the damage is covered under Samsonites warranty. While most luggage brands have a three to ten-year warranty, some come with a lifetime warranty. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. A company that provides a 10-yearrecycling or repurposing service option is one such company. Read and agree to the terms and conditions of the Samsonite warranty. Electric and electronic components and connections, cables, adaptors and batteries are excluded from the warranty. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Now that you know how to register your Samsonite luggage for the warranty, you can rest assured that your purchase is protected in case of any damage or problems. In conclusion, although Samsonite luggage does not have a lifetime warranty, it does have a very good warranty. Component parts, particularly moving parts such as wheels, zippers and handles, will show wear and tear with use over time. The warranty covers both new and pre-owned products. If the wheels are broken, you can replace them with new ones. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of WebWe recommend that you have a Samsonite Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. Inspect your Product immediately after handling by anyone other than you. Your browser's Javascript functionality is turned off. The warranty provided herein is limited to the value of the Product. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. The label should have your Samsonite model number printed on it. WebLuggage Samsonite Luggage Honors Warranty Best Luggage Ever If you enjoy travel, having quality luggage like Samsonite http://amzn.to/2bvjwPz is a must. ext 237 (French Calls) Customers who lose their product while in transit are required to contact Samsonite via email at [emailprotected] within 24 hours. If The warranty, if is global , you may have your Product repaired at any Service Centre in the world. Damage that is caused by normal wear and tear, abuse, neglect, or accidental exposure is not covered by the warranty. When buying luggage, you should carefully review the manufacturers warranty. If the product is not under warranty as determined by the Authorised Repair Agent, any repairs agreed With impressive warranty coverage, you can be confident that your purchase is well worth it, and you will be able to rest easy knowing that your purchase was well taken care of. Samsonite, American Tourister, Canadian Tourister & Lipault. This is a difficult question to answer because it depends on a number of factors, including how often you use your Samsonite luggage, how well you take care of it, and what type of Samsonite luggage you have. Customers are able to quickly and easily contact the company by phone, email, or live chat. Inspect your Product immediately after handling by anyone other than you. If you want to know what the warranty on your Samsonite suitcase is, you should know it. Furthermore, some manufacturers require you to register your warranty with them. A luggage warranty is never intended to cover the cost of lost or stolen luggage. . 20% Off Best Sellers, Shop Now. Damage to the carrier, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period are all examples of issues covered under our warranty. Save my name, email, and website in this browser for the next time I comment. TravelPander.Com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Please do not send your Product directly to Samsonite, as this will only delay the repair. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. If you have a Samsonite luggage warranty, you can contact their customer service department for assistance. To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in the US shop.samsonite.com), or call: United States: 1-800-262-8282 For warranty service at a Service Center, you will need the original receipt of purchase. Postal Code (Please use your local format) *. Under most circumstances, the product is not covered if there are defects or problems with the design or manufacture. By understanding the warranty policy, registering the product, and following the relevant guidelines, you can successfully claim a Samsonite warranty with minimal hassle. Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. WebImprove your Samsonite experience by registering your product. To locate the nearest Repair Centre, please click here. * See Please be aware that you will not be able to view the site and make use of all its functionalities if you continue to use Internet Explorer. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. Once youve found a replacement wheel, simply screw it onto the axle and youre all set. , : , 196006, -, , 22, 2, . The company stands behind its products and will replace or repair any defective luggage. The warranty provided herein is limited to the value of the Product. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. Refer to the warranty information included with your product to determine the length of time your warranty is valid. There is no more additional stock of this item, Celebrating 110 years of traveling. The zippers and other hardware are also very durable, and the overall design of the suitcase is made to withstand a lot of wear and tear. If you have recently purchased a Samsonite product and are concerned about its warranty, you may be wondering how to go about claiming it. Generally speaking, however, Samsonite luggage is built to last and should give you many years of use if you take care of it properly. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. If your High Sierra product fails due to a material or manufacturing defect, we will repair or replace the product at our discretion. If the wheel is simply cracked, you may be able to glue it back together. Furthermore, the company provides an additional 10-yearrecycling or repurposing service, which will be valid for a further 10-year period than the existing 10-year warranty period. 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